SO, WHAT CAN YOU EXPECT
WHEN DEALING WITH US?
Firstly, upon contacting us via phone, email, social media, our online booking form (or smoke signal) you can be rest assured to receive honest and expert advice. We attend site to measure and inspect your house, and present to you a comprehensive, fixed price quote within 24 hours.
Upon your acceptance of the quote, we can liaise with you a suitable booking date. No deposit required. This is just another way we want to earn your trust.
We submit the details of your project to the QBCC for home warranty purposes, and of course pay the require premium – you’ll be provided with a copy of the receipt for your peace of mind.
A few days out from the booking, we will be in contact to confirm that everything is still on track and to organise a suitable time for the delivery of the material. Whilst we do everything within our control to ensure we hit the start date for your project, given the nature of our work, sometimes the weather can pose a problem. If this is the case, we will be sure to contact you in advance.
The delivery of material is completed with you the customer in mind. It’ll be dropped with precision and care in a predetermined place, out of the way and protected from the weather.
As tradesmen we generally like to start work early, but we also are sensitive to your individual neighbour or existing morning routine. We can either discuss the finer details of the schedule onsite if you can be there or via phone if your attendance doesn’t align.
You don’t need stay, and you don’t need to leave the door open; our team members respect your privacy and your space. They are provided adequate breaks and transport to ensure any bathroom requirements are catered for at local public facilities.
Any preparation work discussed will be completed first, this might be removal of downpipes (at your request), moving of nearby outdoor furniture to safe areas and of course – all existing ground coverings and wall fixtures (including windows and doors) will be protected using high quality tapes, plastic and drop sheets. You can be assured that the only evidence left of us will be on the walls, not your driveway!
Our trained crews will generally will only require a few days for the rendering a lowset house, and a week for a highset house. If we are lucky enough to complete the subsequent painting, we like to allow a minimum of 48-hours for curing time of the render before overcoating (in accordance with manufacturers specifications).
We respect your weekends by not working unless specifically requested – on top of this – every day we ensure adequate cleaning and housekeeping of our work areas to ensure minimal impact to you and the members of your household (including the furry ones).
Our team of painters generally make this stage a quicker process, typically only 2-3 days. We have sized our teams for optimal speed and thoroughness, ensuring that the project causes the minimal disruption possible, in the shortest period of time.
The onsite team are friendly and empowered to tackle any potential issues that may arise, however should you be unable to communicate with them throughout their working day, we are just a call or message away after hours throughout your project for any questions, comments or concerns that you may have.
All our rubbish is carefully and responsibility removed from site – your wheely-bins won’t be necessary. Depending on the size of the project, we will typically provide a skip bin that you will also be welcomed to utilise – on a smaller house we may just remove the rubbish ourselves.
The quality of the work is left to chance, we have thorough assurance measures that are completed independent of the onsite trade workers to provide you the most meticulous project, as well as the ease of raising any issues or questions you may have had throughout the process that you didn’t get to ask.
Upon the successful completion of the project, and your satisfaction. We raise an electronic invoice to your provided email. Up to this stage you haven’t had to pay deposits or partial payments. We fully fund our own labour and material for every project and for this reason we kindly ask that the payment is completed within 7-days upon completion through any several payment methods – including Humm interest free finance.
With years of experience, we are ready to tackle your project with excellence and look forward to hearing from you.