1) Privacy Policy — Render One

Last updated: 21 May 2026

Render One (“we”, “us”, “our”) provides premium residential rendering for Brisbane homeowners. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact & project details:  full name, email address, phone, residential or business address , photos/plans, finish preferences, timeframe, quote and job enquiry information, marketing preferences, website usage and analytics data.
• Site conditions: access notes (pets, gates, slopes), known issues (cracks, flaking paint).
• Communications: emails, SMS, phone notes, review/feedback.
• Website & ads data: pages viewed, referrers, device/browser info, cookies and similar (Google Analytics/Ads; Meta pixel if used).
• Payment & account records: invoices, payment status and history (we do not store full card/bank details).

We only collect information that is reasonably necessary for our business operations. We may also collect limited technical information automatically through cookies, analytics tools and advertising platforms.

How we use it

We collect and use personal information for purposes as noted below.

• To respond to enquiries (we aim to reply within one-two business days).
• To provide quotes and deliver services/work work you’ve asked for.
• To schedule teams, logistics and access.
• To invoice and manage accounts (7-day terms, payment on completion).
• To improve our website, services and advertising relevance.
• To request reviews and publish testimonials (with consent).
• Legal/insurance compliance (QBCC, warranties, record-keeping).

Legal bases (AU context)

• Consent (you submit a form, tick a box, or otherwise opt in).
• Contractual necessity (we need details to quote and deliver).
• Legitimate interests (quality control, security, reasonable direct marketing).
• Legal obligations (ATO/QBCC records, consumer law).

Cookies & analytics

We use cookies and similar tech (e.g., Google Analytics/Google Ads, pixels, possibly Meta). They help us understand site usage and measure ad performance.

Our website may use cookies, pixels and analytics technologies to: . 

• improve website functionality
• analyse website traffic
• understand user behaviour
• measure advertising performance
• deliver relevant advertising.

You can:

• Adjust browser settings to block cookies.
• Use Google’s opt-out tools and Ad Settings.
• Decline non-essential cookies via our banner (where presented).

These technologies may be provided by third-party platforms including Google and Meta.

CRM, automation and third-party service providers

To operate our business efficiently, we may use third-party cloud software and automation platforms including:

• customer relationship management (CRM)
• workflow automation
• job management
• email marketing
• analytics and communication systems.

These providers may include: GoHighLevel, Make.com, simPRO, Google Workspace, Meta/Facebook advertising platforms, email and SMS communication providers, accounting and invoicing software providers.

These providers may process personal information on our behalf for business operations such as: managing customer enquiries, automating communications, project and job management, marketing campaigns, internal administration, analytics and reporting. 

We take reasonable steps to ensure third-party providers maintain appropriate security and privacy protections.

Marketing communications

We may send you marketing communications relating to our services, promotions, updates or special offers where permitted by law or where you have provided consent.

Marketing communications may be sent by:

• email
• SMS
• phone
• social media advertising.

You may opt out of receiving marketing communications at any time by:

• clicking the unsubscribe link in emails
• replying STOP to SMS messages where applicable
• contacting us directly.

We will process unsubscribe requests within a reasonable timeframe.

Sharing your information

We may share with:

• Operational partners: scaffolders, painters, delivery/logistics providers—only what’s necessary.
• Professional services: accountants, legal advisers, insurers.
• Technology providers: email/SMS systems, CRM platforms, workflow automation platforms, analytics providers, cloud storage and operational software email/SMS, CRM, analytics, cloud storage (data may be stored in Australia or securely overseas).

We don’t sell personal information.

Storage & security

We use reasonable technical and organisational safeguards (encryption in transit, access controls, least-privilege). While no method is 100% secure, we work to protect your information.

If we become aware of a data breach likely to result in serious harm, we will take reasonable steps in accordance with applicable Australian privacy laws.

Retention

• Enquiries: typically 24 months (to support follow-ups).
• Project & financial records: typically 7 years (ATO/QBCC).
• We delete/anonymise when no longer needed, unless legally required to retain.

Access & correction

You can request access to the personal information we hold about you and ask us to correct it if inaccurate. We’ll respond within a reasonable time.

You may also request that we delete personal information where appropriate and permitted by law.

To make a request, please contact us using the details provided below.

We may require verification of identity before processing requests.

Overseas transfers

Some third-party providers we use may store or process personal information outside Australia, including in countries such as the United States and the European Union.

As a result, your personal information may be transferred to, stored or processed in overseas jurisdictions.

By using our services or providing information to us, you acknowledge and consent to the possibility of overseas processing and disclosure in accordance with this Privacy Policy.

We take reasonable steps to work with reputable service providers that maintain appropriate security standards and contractual privacy protections.

Children

Our services are for homeowners and builders. We don’t knowingly collect information from children under 16.

Complaints

If you have privacy concerns, contact us first. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Render One
Email: hello@renderone.com.au
Phone: 0428 094 249
Service area: Brisbane • Northern Gold Coast • Southern Sunshine Coast • Ipswich

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

2) Website Terms & Conditions — Render One

Last updated: 10 October 2025

These Terms govern your use of renderone.com.au (the “Site”) and, where noted, outline key terms for our rendering services. By using the Site, you agree to these Terms.

1. About us

Render One provides premium residential rendering across Brisbane and surrounding areas. We are QBCC-licensed & insured.

2. Website use

• Use the Site lawfully and not to infringe others’ rights or disrupt operation.
• We may update, suspend or discontinue any part of the Site at any time.
• Content is provided in good faith for general information; it is not professional advice.

3. Intellectual property

All content on the Site (text, images, logos) is owned by us or licensed to us. You may view and print for personal, non-commercial use. No other use without written permission.

4. Quotes & services (key terms)

• Enquiries: We aim to reply within one business day once you send photos/suburb.
• Quotes: A quote is based on information available at the time. It becomes binding once we confirm scope, inclusions/exclusions, and any required site visit.
• Scope & variations: If conditions differ (e.g., hidden defects, extra areas, access changes), we’ll discuss and price a variation before proceeding.
• Exclusions: We generally don’t take on strata/high-rise, tiny patch jobs, or insurance make-goods.
• Access & safety: You agree to provide safe access to the property during agreed times, keep pets appropriately managed, and disclose hazards.
• Weather & delays: Weather and events beyond our control may shift schedules. We’ll keep you informed and rebook the earliest suitable time.
• Products & finish: We use Australian-made render and coating products suitable for the agreed finish (e.g., smooth, texture, Stucco, Tyrolean, Venetian, microcement).
• Cleanliness: We mask/protect adjacent areas and tidy paths daily. Some dust/residue is inevitable; we’ll remove our rubbish and leave the site neat on completion.

5. Payment

• Terms: Payment on completion, 7-day terms.
• Deposits: No deposit in most cases. For special-order materials, a small deposit may be required (we’ll advise before ordering).
• Late payment: We may charge reasonable admin/interest fees, pause services, and/or recover costs in line with applicable law.

6. Warranties & consumer law

• Workmanship & product confidence: 10 years (conditions apply; fair wear/tear, structure movement, poor substrate prep by others, or misuse are excluded).
• Your rights under the Australian Consumer Law (ACL) apply in addition to our warranty.

7. Photos & testimonials

• With your consent, we may take before/after photos for records and marketing. We won’t publish identifying details (street numbers, family images) without permission.
• If you submit a testimonial, you permit us to display it on the Site and marketing (you can withdraw consent at any time).

8. Liability

To the extent permitted by law, we exclude all warranties not expressly stated, and limit our liability to re-supply of services or payment of the cost of re-supply. Nothing limits your rights under the ACL.

9. Third-party links

Links on the Site may go to other websites. We’re not responsible for their content or privacy practices.

10. Changes

We may update these Terms from time to time. The latest version will be on this page.

11. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of Queensland courts.

Contact: hello@renderone.com.au · 0428 094 249